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Technical Support For Streaming Video Capturing, encoding and deploying streaming video in Windows Media, Real Video, QuickTime, or Flash video format is a complex process. If you've already begun on your own and need technical support, we can provide consulting services to help you through the three most common areas associated with streaming video. 1. Technical Support For Capturing Streaming Video Our technical support for capturing video is generic in nature. If you're in search for specific information on a specific analog video capture card, you should contact the tech support department of the company that you purchased your video capture card from. 2. Technical Support For Encoding Streaming Video Selecting the right parameters for bit rate, frame rate, and video size are the most common stumbling blocks for individuals new to encoding streaming video. If you don't select the correct settings, your video won't look good. We can help you sort through the maze of choices. 3. Technical Support For Deploying Streaming Video On Your Web Site The most common problem in deploying streaming video is how to make it stream instead of downloading and then playing. It can be a frustrating problem, but we can help so that your streaming video clips play correctly. Tech Support Charges If you're an existing customer of ours for whom we've already provided encoding services, tech support for deployment issues is always free. If we did not encode your video(s), tech support charges for streaming video related issues vary depending upon the complexity of the issue and the amount of time to be spent. Our minimum tech support charge is $79. You will always be told in advance what your charges will be before we provide any service or consulting. How To Obtain Tech Support For Streaming Video When you're ready to enlist our services to solve your streaming video related problem, e-mail us at techsupport@cybertechmedia.com with a complete description of your issue including the URL of your web site, or call us at 630-690-2141 during normal business hours (central time).
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